Phone intake as a discrete category.

Personal injury intake is overwhelmingly phone-driven. JustineAI treats phone intake as a discrete platform category — with its own sub-agents, its own streaming latency requirements, and its own structured output shape. The phone-intake sub-agent runs the 9-status intake conversation in real time and produces a structured case file the supervisor can act on the moment the call ends.

What the platform actually does.

1. 01

   Phone-intake sub-agent operates under sub-second streaming latency requirements with TTS-grade voice rendering.

2. 02

   The 9-status intake conversation has scripted-but-adaptive structure — the agent traverses required questions in the order the conversation permits.

3. 03

   Output is a structured case file (party identities, mechanism of injury, current medical posture, treatment trajectory, insurance posture) ready for supervisor handoff.

4. 04

   Recording is captured in compliance with state-specific consent rules; the recording is the source of truth and the structured output is the working artefact.

5. 05

   A failed-to-engage outcome routes to the attorney with a clean intake summary and the reasons engagement was declined.